This product has been manufactured according to all applicable international standards and has been subjected to strict quality control procedures before it reaches you.
In the unlikely event that you discover any defects on the flooring panels upon opening the carton, please DO NOT INSTALL THEM. Kindly return it to your authorised distributor for a replacement or refund. This warranty will not cover any defective material that has been installed without prior checking.
Wear / Abrasion Resistance
EN660-2:1999 / EN549:2011 — Class T
Formaldehyde Emission
EN1404:2004+AC:2006 — Class E1
Colour Fastness
EN20105:B02 Method A — Grade > 6
Fire Classification
EN13501-1; EN1404+AC — Bfl-s1
FINfoor Sapphire SPC – 20 years for Heavy Residential Use, 10 years for Light Commercial use
FINfoor Sapphire Wide SPC – 20 years for Heavy Residential Use, 10 years for Light Commercial use
FINfoor Diamond Core SPC – 30 years for Heavy Residential Use, 10 years for General Commercial use
FINfoor Diamond Core SPC + – 30 years for Heavy Residential Use, 10 years for General Commercial use
FINfoor Diamond Tile SPC – 30 years for Heavy Residential Use, 10 years for General Commercial use
Designer Collection Reflections by Nature SPC – 20 years for Heavy Residential Use, 10 years for Light Commercial use
Designer Collection Reflections Wide SPC – 20 years for Heavy Residential Use, 10 years for Light Commercial use
Designer Collection Highlight by Nature – 30 years for Heavy Residential Use, 10 years for General Commercial use
Designer Collection Mountain View – 30 years for Heavy Residential Use, 10 years for General Commercial use
All subfloors must be:
Wood subfloors must be dry and well secured. Nail or screw every 15cm along joists to avoid squeaking. Sand down high spots and fill low spots with a levelling patch if not level. Ensure all crawl spaces are open and properly ventilated.
Concrete subfloors must be fully cured (at least 60 days old) with a painted or 200-micron polyethylene vapour barrier between concrete and ground. Grind high spots and level low spots with a levelling compound where necessary.
Ceramic tile, resilient tile and sheet vinyl must be well-bonded to the subfloor, in good condition, clean, and level. Do not sand existing vinyl floors, as they may contain asbestos.
Under no circumstances will this warranty cover damage caused by or arising from any of the following:
Finfloor (SA) (PTY) Ltd, P.O.Box 2867, Durban, 4000
Tel: +27-31-579-4631 | Fax: +27-31-579-5599 | E-mail: info@finfloor.co.za
To provide any remedy for a defective product, please follow this process. A summary is below full legal terms are available in the expandable section underneath.
In order to provide any remedies for a defective product, you agree to Cooperate in providing information as required by us regarding the product, including detailing how the product is defective and any other information as we reasonably may require. In the event that the Consumer Protection Act, 2008 (“the CPA”) applies to the transaction in respect of which the warranty is being invoked (i.e. a transaction not excluded from the CPA by operation of Chapter 1, Part B thereof) then an alleged defect must be reported to us or our authorised distributor within 180 (one hundred and eighty) days from the date of purchase of the product and the remedies in the event of a product being found to be defective shall be one of the following, at your election:
The provisions of the CPA shall have no application after the expiry of the above mentioned 180 (one hundred and eighty) day period and thereafter our warranty commitments as defined in this warranty card shall be the sole conditions applicable to a defective product.
Please note that in all cases of claims for defective products only the quantity of the product found to be defective shall be the subject of the appropriate warranty action. In the event that we find that a product which is the subject of any warranty claim (whether under the CPA or not) has been abused, or misused, or neglected, or subjected to inadequate or improper handling or installation, or has been modified in any way, or is the subject of normal ‘wear and tear’, We may in our sole discretion elect not to refund, repair or replace the product. In the event of any claim falling outside the CPA, then the defect must be reported in writing to our authorised distributor or us within no more than 14 (fourteen) days of the discovery of the defect. After the expiry of the above mentioned 14 (fourteen) day period, no further complaints will be accepted, A duly dated and stamped invoice and a copy of the warranty card must be submitted at that time. In the event of any warranty claim, our authorised personnel must be accorded every opportunity, where applicable, to inspect the claimed product in situ and the product must be kept in its current condition for the purposes of such inspection.
PLEASE NOTE: THAT IF THE PRODUCT HAS BEEN INSTALLED AND A DEFECT IS COMPLAINED OF SUBSEQUENTLY, WE WILL ALWAYS CARRY OUT THE IN SITU INSPECTION REFERRED TO ABOVE AND SHOULD WE, IN OUR SOLE DISCRETION, FIND THE INSTALLATION TO HAVE BEEN IMPROPERLY CARRIED OUT, REGARDLESS OF ANY OTHER CIRCUMSTANCES, THIS WARRANTY WILL BE NUL AND VOID. IN THIS REGARD, WE CANNOT UNDERSCORE ENOUGH THE IMPORTANCE OF CORRECT INSTALLATION BY APPROPRIATELY QUALIFIED INDIVIDUALS. IF YOU HAVE ANY DOUBTS AS TO CORRECT INSTALLATION, YOU ARE URGED TO CONTACT YOUR AUTHORISED DISTRIBUTOR OR US, PRIOR TO INSTALLING THE PRODUCT.
In the case where a claim is accepted and the CPA is not applicable, it will be at the sole discretion of the supplier and/or us to either repair the product or offer replacement product of the same or similar quantity, quality and design or colour, insofar as the same is possible. The product warranty does not cover any labour cost or accessories associated with replacement of damaged material covered by the warranty. Consequential losses and any other costs whatsoever are not covered by the warranty.
The warranty is of diminishing value in the sense that it takes account of Loss of value resulting from use: 1/30, 1/20 or 1/10 per annum. It is not transferable and will apply to the first buyer only. It is not transferable and will apply to the first buyer only.
Where the Consumer Protection Act applies, a defect must be reported to us or our authorised distributor within 180 days from the date of purchase
Use felt pads under furniture and rubber castors on chairs to prevent scratching and indentations.
If the product has already been installed, an in-situ inspection will be carried out before any remedy is approved.
If found defective, the remedy will be one of the following, at your election: refund, repair, or replacement.
Prior to installation, inspect planks in daylight for visible faults or damage. Check that subfloor and site conditions comply with these instructions. If not satisfied, do not install..contact your supplier.
Measure the room at right angles to the direction of the planks. Shuffle planks to obtain a pleasant blend of shades, and lay preferably following the main source of light. Planks must not be nailed or screwed to the subfloor.
Heating mats work well under carpet, tile and stone; however, we do not recommend placing them directly beneath SPC Vinyl. It is best to install vinyl flooring over embedded floor heating systems, refer to your manufacturer/distributor for guidance.
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