The Finfloor Warranty

Finfloor offers all its customers of domestic flooring a 20-30year warranty on the floorboards and flooring for commercial use comes with a 5-10year warranty. This warranty is subject to proper installation by an accredited installer and proper ongoing care and maintenance.

In order to validate your warranty, you need to receive a completed warranty card that comes with your new flooring purchase. This will be completed and provided by your installer. In this you will be informed of the warranty conditions, and the cleaning and maintenance instructions summarised below. 

Cleaning and Protecting your Vinyl Flooring

You can achieve long-lasting beauty in your home by purchasing a high-quality floor and giving it the proper on-going maintenance. Follow the recommendations below to maintain the natural look and protect the beauty of the floor finish.

How do I clean my vinyl floor?

• After installation, we recommend a first cleaning to remove any loose dirt or debris that may have been caused during installation.
• Sweep or vacuum the floor regularly to remove loose dirt. Don’t use vacuums that use a beater bar or turn beater bar off.
• Don’t use electric brooms with hard plastic bottoms with no padding.
• Clean up spills immediately.
• Mop with a damp micro-fibre mop as needed using clean water and a diluted floor cleaner. Don’t use harsh cleaners or chemicals on the floor. Don’t use abrasive scrubbing tools. Don’t use detergents, abrasive cleaners or “mop and shine” products.
• Test any new cleaning agent on a small patch of the floor in an inconspicuous area.
• Avoid using harsh cleaners or any cleaner with an ammonia base.
• Vinyl flooring, like other smooth floors, may become slippery when wet. Allow time for the floor to dry after washing.
• Immediately wipe up wet areas from spills, foreign substances or wet feet.

How do I protect my vinyl floor?

• To protect the floor surface from walked in abrasive dirt and debris we recommend the use of an effective barrier system to limit the amount of moisture, dirt and grit that may enter the area, by using a good walk on/off mat.
• Furniture should be moved onto the newly installed floor using an appliance hand truck over hardboard runways or pulled on towels/blankets into position and be fitted with felt pads to protect your flooring surface.
• Avoid exposure to long periods of direct sunlight. Close blinds or drapes during peak sunlight hours. Floor covering subjected to excessive heat and light is subject to thermal degradation. Use appropriate precautions to protect the floor.
• Use natural ventilation or intermittent air conditioning in vacant/holiday homes.
• Oil or petroleum-based products can result in surface staining. Don’t track asphalt-driveway sealer or automobile-oil drips onto the vinyl floor covering.
• Use non-staining mats – rubber will discolour the floor or cause it to turn yellow.
• Frequently moved furniture should have felt pads underneath to avoid scratching the floor.
• Heavy furniture and appliances should stand on non-staining large surface floor protectors to save your floor from indentation over time.
• Furniture with castors should be easy swivelling, and suitable for resilient floors. Don’t use ball type castors as they can damage the floor. For office chairs, use soft-wheeled castors.
• Use felt floor protectors under all furniture.
• Don’t allow pets with unclipped nails to damage your flooring. It may result in severe scratching to the surface. The same is true for any stiletto-heeled shoes that don’t have proper tips on the heels.
• If your floor has been exposed to excessive amounts of water due to flooding, don’t panic! Diamond Core is waterproof. Simply remove the water as quickly as possible and switch on a humidifier in the affected room to reduce the moisture levels back to normal. Don’t dry the room to below the normal moisture level that existed previously.